Privacy Policy

This policy was reviewed in April 2019

Durable are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat and utilise your personal information.

Data protection commissioner of the person/entity responsible for personal data processing 
Ferndown Industrial Estate
Data protection commissioner
10 Nimrod Way, Wimborne, Dorset
BH21 7SH


Our data protection registration number is Z5299081.


We appreciate how important it is to our customers that their personal information is kept private and protected. You can be assured that we will do our very best to ensure that our websites are secure so that your confidentiality is maintained. As you would expect we adhere to the provisions of the GDPR act of May 2018, which gives you complete control over the information stored about you and how we contact you in future. We have a clear policy that the information customers give us is only to be used for communication between ourselves. Under no circumstances would we pass on your details to any other organisation for them to contact customers directly for marketing purposes.

Data processing on the grounds of a legitimate interest

Where personal data is processed on the basis of a legitimate interest (pursuant to Article 6 subsection 1 Letter F of the EU General Data Protection Regulation), the legitimate interest usually results from the purpose of the respective data processing activities or is related to the implementation of our business activities.


We may collect, store and use the following kinds of personal information:

(a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation)

(b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any utilisation or purchases of our goods or services

(c) Information that you provide to us for the purpose of registering with us.

(d) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.

(e) Any other information that you choose to send to us.


Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) Administer the website.

(b) Improve your browsing experience by personalising the website.

(c) Enable your use of the services available on the website.

(d) Send to you goods purchased via the website.

(e) Send you general (non-marketing) commercial communications.

(f) Send you email notifications which you have specifically requested.

(g) Send you marketing communications relating to our business where you have specifically agreed to this or where you may be interested in other services or products relating to those already purchased (you can inform us at any time if you no longer require marketing communications by unsubscribing to the emails or emailing

(h) Deal with enquiries and complaints made by or about you relating to the website.

(i) Keep the website secure and prevent fraud.

Where you submit personal information, we will use that information in accordance with the agreement you grant to us.

We may disclose information about you to any of our employees, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a) To the extent that we are required to do so by law.

(b) In connection with any legal proceedings or prospective legal proceedings.

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

(d) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.


Our website uses cookies. By using our website you independently consent to our use of cookies in accordance with GDPR Article 6.1.f and the terms of this policy.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use “Session” cookies, “Persistent” cookies and “Third Party cookies” on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.  Third party cookies are cookies that are set by a domain other than that of our website being visited by you.  When you visit our website, another entity sets a cookie through our website e.g. Facebook, Twitter or Google Analytics.

We will use the Session cookies to: keep track of you whilst you navigate the website; prevent fraud and increase website security.

We will use the Persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to the use of our website.

We will use the Third Party cookies to enable:

a) Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google’s privacy policy is available at:

b) Facebook – we make use of Facebook’s services by having a Facebook page. Webpages may also use social buttons e.g. ‘Facebook like’ to enable users of our website to easily share pages with friends through social networking sites. These websites may set a cookie when you access them via these buttons. Facebook uses Persistent cookies and this information may be transmitted to Twitter and stored on servers in the United States.

c) Twitter – We make use of a Twitter account. Twitter also uses Persistent cookies.

d) Youtube – We make use of a Youtube account. Youtube also uses Persistent cookies.

Webpages may also use social buttons e.g. ‘Tweet’ to enable users of our website to easily share pages with friends through social networking sites. These websites may set a cookie when you access them via these buttons.

e) LinkedIn – We make use of a LinkedIn account. LinkedIn also uses Persistent cookies.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.


We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure and we cannot guarantee the security of data sent over the internet.


We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.


We want to ensure that your personal information is accurate and up to date.  If any of the information you have provided changes, please let us know. You may ask us to correct information you think is inaccurate and you may also ask us to remove information which is inaccurate.

If you have any questions about this privacy policy, treatment of your personal information, or wish to make any alterations to your personal information, please write to us by email to or by post to Durable UK Limited, 10 Nimrod Way, Ferndown Industrial Estate, Wimborne, Dorset, BH21 7SH, United Kingdom.

Every person concerned is entitled to be provided with information pursuant to Article 15 of the EU General Data Protection Regulation, to have his/her data corrected pursuant to Article 16 of the EU General Data Protection Regulation, to have his/her data deleted pursuant to Article 17 of the EU General Data Protection Regulation, to demand the restriction of data processing activities according to Article 18 of the EU General Data Protection Regulation, to raise objections under Article 21 of the EU General Data Protection Regulation and to assert the right of data transferability pursuant to Article 20 of the EU General Data Protection Regulation.

Our data protection registration number is Z5299081.


The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.


The data controller responsible in respect of the information collected on this website is Durable UK Limited.


Via our free online service Duraprint, we provide you with the ability to produce labels for Durable name badges, door signs, folders etc. When you use Duraprint you may create an account in order to save your designs. The information inputted includes your name, e-mail address and password, the history of your interaction with the application including your IP addresses and the device and browser type used.

We will only use this data in order to enable you to use our service. In particular, we shall do so to verify you when you log into your user account, to make the application functions available to you and to administrate your user account in the application.

We shall use the e-mail address you provided to send you information about related products you may legitimately be interested in (you can inform us at any time if you no longer require these communications).

The legal basis of data processing is Article 6 Subsection 1 Letters B and F of the EU General Data Protection Regulation. We shall store the data whilst you use Duraprint until the deletion of your account.


On our web page, you are able to register the purchase of a Durable display panel system. At the point of registering you will provide personal details including your name and e-mail address. After registering you will be sent a warranty certificate which you will need to raise a warranty case. Your data is transmitted to us via an input mask and will be stored in our systems exclusively for the purpose of internal use