Refund policy

If you are not entirely satisfied with your purchase, we’re here to help.
Feel free to contact us with any issues or questions about your purchase.

 

Returns policies:

  • Returns are accepted for 30 days after purchase
  • Free return shipping
  • No restocking fee

 

What orders are eligible:

  • Only items that have been purchased directly from www.shop-durable.com may be returned
  • The item/s must be unused and returned in undamaged original packaging unless the item/s arrived damaged
  • Final sale items are not eligible

 

How to return your order:

1. Navigate to your account page in the top right
2. Select your order and press Return
3. Once approved you will receive a pre-paid return label and easy instructions

 

Refunds

Once your item has been received and inspected, we will notify you of the status of your refund.

If your return and or shipping costs are approved, a refund will be initiated via the original method of payment.

Please allow 2-5 working days for payments to clear.

There are certain situations where only partial refunds are granted:

Any item not in its original condition or packaging that would not be able to be resold as new.
Postage and packaging costs for reasons not due to our error.

 

Exchanges

If your product is defective or damaged or you simply like to swap it for something else, we are happy to exchange it.

The time it may take for your exchanged product to reach you may vary based on stock availability.

Please follow the returns procedure.

 

Our returns address:

Durable (Shop Returns)
10 Nimrod Way
Ferndown Industrial Estate
Wimborne
BH21 7SH